We design automation around
how a company actually works.
Not around how it should work according to a textbook. Before we build anything, we find out how the process actually runs — including the exceptions, the shortcuts and the things nobody ever wrote down. This is usually the most valuable part of the project and, at the same time, the part most often skipped.
Four principles we work by.
We start with one process
Large implementations most often end with a system the team doesn’t use — because it was built before anyone understood how the process actually works. One process, a quick result, then a decision about the next one.
The technology is invisible
The client is not buying a platform or a language model. They are buying the fact that an enquiry doesn’t go missing and the report appears on its own. We choose the tools — and only talk about them if you ask.
We don’t replace what you have
We work with the tools you already use. If something is missing, we will advise on the simplest option. We don’t begin an engagement by telling you to buy something.
We say when it isn’t worth it
Not every process is suitable for automation, and for some the payback runs beyond two years. We will say so in the consultation, before we issue a quote. Losing one job costs less than an unhappy client.
Good automation does not start with technology.
The most common reason an implementation fails is not technical. It is automating a process that nobody described first.
When three people do the same thing three different ways and none of them is official, automation cements the mess instead of removing it. That is why the first stage of every implementation is deciding what the process should look like — and that stage usually delivers more than the technology itself.
From a conversation to a working process.
Diagnosis — 30 minutes online
We walk through the process and estimate how much time it takes today. By the end you know whether it is worth automating.
Design — within 3 working days
A description of the scope, one fixed price and a deadline. No “from”, no extras along the way.
Implementation — 5 or 10 working days
Building, testing on your real data, documentation, handover to the team.
What next — your decision
14 days of adjustments included (30 for a system). After that, optional monthly care or the next process, if you decide it is worth it.
Who we work for.
We would rather say it up front than waste your time on a call.
- companies that outgrew their own processes
- marketing agencies, service firms, training providers and trading companies
- companies where one specific process takes the team several hours a week
- owners who want to start with one process rather than a transformation
Below a dozen or so times a month, automation rarely pays back within a reasonable time. The size of the company makes no difference here — what counts is the process itself. We will say so plainly rather than sell an implementation that will not pay for itself.
We don’t have a product of our own. We connect the tools you already use — if you need a licensed system, that is a different kind of supplier.
That is work for a software house, not for us. We are happy to point you towards what to look for.
Automation runs on repetition. If the rules keep shifting, they have to be settled first — and that is a different service from an implementation.
Frequently asked questions.
The same person you speak to in the consultation runs the project to the end. We don’t hand clients between account managers and we don’t pass projects to subcontractors without telling you.
Processes in small companies are similar regardless of industry — enquiries, quotes, onboarding and reports look much the same in an agency and in a training company. If your industry has particularities we don’t know, we will say so on the call.
A limited number, and that is a deliberate decision. An implementation needs attention, not just time. If the dates are taken, we will tell you before the quote, not after signing.
The implementation ends with a test on your data and your sign-off — only then do we consider it closed. During the adjustment period we fix anything that works differently from the agreed scope.
A B2B contract — an agreement between companies, with a defined subject, deadline and price. For larger implementations we split payment into stages tied to milestones.
Let’s start with a conversation
about one process.
30 minutes, an online call, no obligation and no sales deck. If it turns out automation is not worth it for you, we will say so plainly.
Book a free consultation →